1. What products do you offer?

We offer a wide variety of kitchenware, including cookware, tableware, kitchen gadgets, and more. Our goal is to provide you with high-quality kitchen products to help you create delicious meals.

2. How do I place an order?

You can browse our products on our website and add your favorite items to your shopping cart. After making your selections, click the cart icon and follow the on-screen prompts to fill in your shipping address and payment information to complete your order.

3. Can I modify my order?

If your order has not yet shipped, you can contact our customer service team to modify it. If your order has already shipped, it will be processed according to our refund and return policy.

4. Can I cancel my order?

You can contact us before your order ships to request cancellation. If your order has already shipped, you can return the items according to our return policy.

5. How much is the shipping cost?

The specific shipping cost depends on your shipping address and the shipping method you choose. You can view the total shipping cost at checkout.

6. When will I receive my order?

Typically, you will receive your order within 3-5 business days after shipment. The exact time depends on your location and the shipping method you choose.

7. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your package on the carrier’s website.

8. What if I receive a damaged item?

If you receive a damaged or defective item, please contact customer service within 48 hours of receiving it. We will offer you a replacement or refund option.

9. What is your return policy?

We accept returns within 7 days of receiving the item. The item must be unused, unopened, and in its original packaging. Please see our Returns and Refunds policy for details.

10. Do you offer international shipping?

Currently, we only offer shipping within the United States. Please follow our updates for information on future international shipping.

11. How do I contact customer service?

You can contact our customer service team through the following methods:

Email: tamiamack@cookinghaveni.com